Booking Terms and Conditions
The Terms and Conditions below form the basis of the contractual relationship between www.india-safaris.com and its clients. It is extremely important that our clients understand and accept these Terms and Conditions.Payment
A deposit of 20% of the total invoice is required at the time of acceptance of our quote (unless specified otherwise in certain cases) to proceed with the reservations and send you a status report. Your Safari Consultant will advise you when your final payment is due, generally no later than 60 days prior to start of your safari / tour.
Advance payments can be made either by Visa, Master Card or American Express Credit /Charge cards via our Secure Server or via Telegraphic Transfer to our Bank account (details of which will be provided upon knowing your choice to pay by Telegraphic Transfer) or via Cashier cheques.
Amendment
We do not encourage changes in the confirmed arrangements. But , if you do need to make amendments in the arrangements already confirmed, we will do all possible to accommodate the changes, depending on the availability of your new requirements. However, the changes will be subject to amendment / administration charges.
Cancellation
We would deeply regret your decision to cancel your trip to India, however, we realize that there are few circumstances under which you may be forced to cancel. Cancellation must be notified in writing and will take effect the day it is received by www.india-safaris.com . Cancellation Fees and Penalties vary depending on Lodges booked and Safaris arranged. Cancellation fees for customized Safaris are always mentioned at the time of confirmation. They are usually along the lines of :
| Cancellation Period | Cancellation Charges |
|---|---|
| More than 60 days prior to your travel | 20% of the total tour cost |
| Between 59 days and 30 days prior to your travel | 50% of the total tour cost |
| Less than 30 days prior to your travel | 100% of the total tour cost |
Check-in/Check-out time
The standard check-in/check-out time at the hotels here in India is 1400 hrs. For early morning arrivals and late evening departures, we can only put in a request, but the same cannot be guaranteed. For a guaranteed early check in / late check-out, we need to book an extra night. Please specify while giving us the flights details etc.
Passports and Visas
You are required to ensure that your passport and travel documentation are in order and that you have obtained the necessary visas for your journey. All Foreign Nationals travelling to India require a Visa. The Nationals of almost 160 countries are eligible for E Visa for travel to India. The E-Visa can be applied for upto 120 days prior to your arrival in India , and only takes about 3 days to process. For more information and to check your eligibility, please visit https://indianvisaonline.gov.in/evisa/
International and Domestic Air Bookings
Reconfirmation of International flight bookings is the responsibility of the traveler. As tour arrangements may be booked to connect with International and Domestic flights, it is your responsibility to keep us updated as to your flight times and numbers.
Travel Insurance
While it is not mandatory, we strongly recommend that you are adequately insured for the full duration of the tour in respect of illness, injury, death, loss of baggage and personal items, cancellation and curtailment. The choice of insurer is the sole discretion of the client.
Amendments to Confirmed Arrangements/Prices
India Safaris will make every effort to provide all Tours and Safaris exactly as confirmed, reasonable changes in the itinerary may be made without notice, if deemed necessary or advisable by our experienced staff.
Complaints and Claims
In the unlikely event that you are dissatisfied with any service India Safaris has provided, please notify our local representative or us at the earliest, to avoid the potential of similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. India Safaris will not be liable for any claims made later than 15 days after the completion of your tour.
Communications
You can contact India Safaris via the web or via email or phone. If for any reason, you fail to receive any reply from www.india-safaris.com in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact www.india-safaris.com customer service at 24 hour phone no 91 – 9873884083 ( Mr Atul Shrivastava) immediately to ensure that we are able to deal with your enquiry promptly.
Responsibility
India Safaris shall not be liable for any loss, injury or damage to person or property caused by climatic conditions, fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond our control. Neither India Safaris nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.